Privacy Policy

Privacy Policy

Last updated: May 8, 2025

 

TechServ (“we,” “us,” or “our”) is committed to protecting the privacy of visitors and clients who use our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By accessing or using our website, you agree to the practices described herein.

1. Information We Collect

1.1 Information You Provide Directly

  • Contact information (name, email address, phone number)

  • Account credentials (username, password)

  • Communication content when you contact us for support

1.2 Automatically Collected Information

  • Usage data (pages visited, time spent, referring URL)

  • Device information (IP address, browser type, operating system)

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services

  • Respond to your inquiries and fulfill your requests

  • Personalize your experience on our website

  • Monitor and analyze usage and trends

  • Ensure the security and integrity of our systems

3. Texting Services

TechServ offers a texting service to our clients via our SIP provider, Skyetel, and our VOIP platform, 3CX. Please note:

  • Data Retention: Text message content, metadata, and logs are stored and retained by Skyetel and 3CX in accordance with their respective privacy policies.

  • Third-Party Sharing: TechServ does not sell or share texting data with third-party advertisers or other external entities.

  • Diagnostic Data: We retain minimal texting data—such as phone numbers and Caller ID (CID) information—solely for troubleshooting, diagnostics, and service quality purposes.

4. Disclosure of Information

We do not share your personal information with third-party marketers. We may disclose information:

  • To service providers who perform services on our behalf (e.g., hosting, analytics)

  • To comply with legal obligations or respond to lawful requests by public authorities

  • To protect and defend our rights, property, or safety and that of our users

5. Data Security

We implement industry-standard administrative, technical, and physical measures to safeguard your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. We encourage you to review their privacy policies before providing any personal information.

7. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you believe we have inadvertently collected information from a child under 13, please contact us to request deletion.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, we will revise the “Last updated” date. Your continued use of our website following any changes constitutes acceptance of those changes.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us.

Regards,

TechServ

 

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.